The process of handling a high volume of telephonic calls, both inbound and outbound, for purposes such as customer support, sales, or information dissemination, is professionally done under call center service . The call centers these days are not only focused on calling, but they also provide a vast range of customer support. Outsourcing customer services, along with answering calls, has been expanding, making India a hub of quality outsourcing processes.
In this blog, let’s take a look at some of the best call centers in Noida and Delhi.
Razor Infotech is a well-known rising star in the BPO service industry, offering clients a vast range of services like customer support , IT helpdesk, back-office service, and more. The company provides top-quality calling services that boost businesses' customer experience, leading to more revenue and long-lasting relationships. The agents here are trained and skilled in handling a high volume of calls and delivering on-time service.
This is a global leader in the outsourcing of customer experience management. Teleperformance has a strong operational base in the capital of the country. They offer omnichannel support via Voice support, email, and live chat, along with help in back-office processing. The company caters to various industries, from banking to retail and tech, with its outsourcing process.
Wipro Limited’s Wipro BPO unit is targeted at providing services as one of the BPO players in Delhi. Among the other aspects of the company’s services, this unit covers customer support service provision, data analytics, and other personalized services. The firm has positioned itself as the preferred outsourcing partner for companies that aim to handle their complex processes efficiently.
Genpact is a global professional services company that provides BPO services to help companies improve their businesses. The service provider offers digital-led innovation and digitally enabled intelligent operations for clients. Their agent drives real-world change at scale with expertise, reinventing and operating thousands of processes for hundreds of customers.
Concentrix is among the top-tier customer service companies with a base in Delhi. It is known for high-tech infrastructure and domain expertise, and it caters to both domestic and international clients. Along with the call handling, the services they offer are technical support, customer care, and content moderation .
Aegis is an advanced customer support centers in Delhi that specialize in inbound support, sales calls, and debt collection. The company caters to clients from the telecom, banking, and e-commerce industries with its experience in both voice and non-voice operations.
Tech Mahindra provides business process services with its delivery centers in Delhi NCR. The service providers focus on offering a digital transformation and CX innovation, with customized call center offerings across sectors.
A call center service provider is a company that manages inbound and outbound calls for other businesses. These services include customer support, sales, technical support, and information dissemination, helping businesses improve customer experience and streamline communication.
Outsourcing to call centers in Noida or Delhi allows businesses to leverage skilled talent, advanced technology, and cost-effective solutions. This helps companies focus on their core functions while ensuring excellent customer service.
Apart from call handling, these service providers offer omnichannel support (email, chat, social media), IT helpdesk, back-office processing, data analytics, content moderation, and digital-led customer experience management.
Consider factors such as the provider’s industry experience, range of services, technology infrastructure, scalability, data security standards, language capabilities, and client testimonials before making a decision
