India has become the largest hub of the KPO industry (Knowledge Process Outsourcing) globally today. The main objective of KPO companies is to provide high-value services such as research outsourcing. Data analytics, financial analysis, legal process outsourcing, and business consulting. While KPO outsourcing is expensive in other countries, India is the first choice of companies due to cost-effective solutions and a skilled talent pool.
In this blog , we will learn about the 10 most successful KPO companies in India and see why India is leading the global KPO industry.
Headquarter: Gurugram, India
Services: Research outsourcing, finance & analytics
Genpact started as a BPO company but is now a great example of a successful BPO to KPO journey. The company not only provides customer support services and solutions to clients, but also provides complex business analytics and transformation services.
Headquarter: Mumbai, Maharashtra
Services: Market research analytics, omnichannel support, financial and legal outsourcing
WNS offers data-driven solutions to its global clients. The company not only provides back office services but also research-based decision-making solutions through KPO outsourcing. WNS has expertise in aviation, insurance, healthcare, and BFSI sectors.
Headquarter: Mumbai, India
Services: IT consulting, IT help desk, analytics, knowledge outsourcing, research
TCS is not only an IT giant but also a leading KPO company. It provides research support, inbound solutions, and end-to-end services to companies in the BPO industry. Its strength lies in advanced technology integration and a global client network.
Headquarter: 627, F/F, Westend Marg, Saidulajab, Butterfly Park, Saiyad Ul Ajaib Extension, Sainik Farm, New Delhi, Delhi-110030
Services: KPO services, data analytics, research outsourcing, back office service, legal process outsourcing
Razor Infotech is a new but rapidly growing KPO company. It not only provides customer support services and inbound solutions to global clients, but also helps companies in business growth with advanced data analytics and an AI-based KPO service. Razor's focus is on omnichannel support and customized outsourcing solutions.
Headquarter: Bengaluru, India
Services: business analytics, customer support services, legal and compliance outsourcing
Infosys BPM is a specialized wing of Infosys that is strong in both KPO services and BPO services. It provides omnichannel support , research-based consulting, and compliance management solutions to global clients. Infosys has integrated AI and automation into the KPO industry.
Headquarter: Noida, India
Services: Data analytics, finance and accounting, back office service, transformation services
EXL service specializes in the insurance, healthcare, and finance sectors. It not only provides KPO services but also integrates customer support services and inbound solutions to give clients a 360-degree outsourcing experience.
Headquarter: Mumbai, India
Services: Data management, financial research, customer support services
eClerx is one of the top KPO companies in India. It provides specialized analytics and BPO/KPO industry-based outsourcing solutions in the retail, telecom, and finance sectors. eClerx is distinguished by its in-depth market research and customer-centric approach.
Headquarter: Bengaluru, India
Services: Knowledge process outsourcing, IT help desk, data entry, research outsourcing
Invensis is a trusted KPO company for both small and large business clients. It provides end-to-end BPO services as well as finance, IT, and data analytics solutions. Invensis is known for its flexible outsourcing model and customer support services.
Headquarter: Bengaluru, India
Services: Research
Flatworld Solutions provides cost-effective and high-quality KPO services to global clients. The company provides research and compliance-based solutions in healthcare, IT, and BFSI sectors. It is also active in omnichannel support and customer support services.
Headquarter: Hyderabad, India
Services: Legal process outsourcing, compliance, contract management
QuisLex is a specialized KPO company that ranks at the top in legal outsourcing and compliance-based services. It is a trusted partner for the US and European markets and integrates AI-driven solutions in legal research.
India's KPO industry is growing rapidly. The main reasons behind this are:
India is a rapidly emerging KPO outsourcing hub today. Many new opportunities will be seen here in the coming time:
India has established its leadership in the global KPO industry. Companies like Razor Infotech not only provide KPO services but also combine customer support services, inbound, omnichannel support, IT help desk, and back office services to become a trusted KPO company for global clients.
In simple words, KPO means work that requires not only manpower but also knowledge and expertise, like research, data analytics financial analysis.
BPO mostly has basic services like customer support or back office. Whereas KPO services high-value work, where more focus is given on analysis and research.
Because skilled people are available in large numbers here, the cost of modern solutions related to AI and automation is also decreasing.
The simple answer: Genpact, WNS, TCS, Razor Infotech, Infosys BPM, EXL, eClerx, Invensis, Flatworld Solutions, and QuisLex.
The future is very bright. Automation will increase, demand for data-driven solutions will grow, and every sector, from healthcare to legal-will rely more on customized KPO services.
